Benchmarking for Improved Water Utility Perfomance

This section presents three particular case studies of Benchmarking use in the water and sanitation sector. In each case study the institutional set up and regulatory framework are presented, and internal reforms and performance indicators are analyzed. Materials in this section include for each case study power point presentations, background information, and practical activities. Important: Groupwork activities, assignments, and other interactive activities are included here only to be used in replications of the face-to-face version of the course.