This set of course materials is provided as OpenCourseWare without support and interaction with lecturers. Assignments, groupwork activities, games and other interactive materials are included in this webpage to be used in replications of the face-to-face version of the course. If you wish to replicate the course as a capacity building activity in your own organization; you will find a suggested program for 10 days and a evaluation form at the end of this introductory section.
This page contains the materials elaborated for the course: Benchmarking for improved Water Utility Performance as part of the PROBE- Benchmarking Pro-poor Water Services Provision research project. The course was originally planned as a face-to-face course. It included lectures, discussions, exercises, games and site visits. In this website you can download the PowerPoint presentations as well as other additional materials and follow the course at your own pace.