In this section you can download the power point presentations developed for the course as well as other additional materials. The lecture-based part of the course aims at clarifying the rationale for benchmarking consisting of performance assessment and performance improvement. The different sessions discuss the definition, objectives and classification of benchmarking and the different perspectives used in private and public sector benchmarking. The application of benchmarking to the water sector is discussed including their varying goals, objectives and limitations. A variety of local, national and regional benchmarking initiatives as well as voluntary and mandatory benchmarking schemes are presented. The rationale for the selecting indicator areas is discussed as well as the selection of individual indicators. Particular attention is paid to the challenges of services provision in emerging economies, areas of deficient performance and the associated performance indicators. Challenges in the collection and processing of information and data are presented. The outcomes of the assessment process, their presentation and the follow-up in terms of performance improvement initiatives are presented. The latter will include both utility self-generated performance improvement and improvements encouraged by regulators. The last few sessions of the course are dedicated to the use of benchmarking in developing counties context. The aim of these sessions is to highlight the key aspects of watsan services in emerging economies that require attention in a benchmarking context, review a few attempts that have addressed these, identify problems in data management and reliability and focus on use of benchmarking to incentivize service providers.