In this section you can download the games and exercises part of the face-to-face course. In the OCW version of the course there is no contact with other participants or teachers. However these materials can be used if you are planning to organize your own course on benchmarking.
This is a multi-player simulation game for use in education and training. The game simulates the effects of decisions taken by utility managers on the technical, financial and commercial performance of a water supply company. The values of 18 KPI’s are calculated based on decisions and related budget allocations by the management of the company. The managers have a choice between 26 possible decisions and decide the amount set aside to execute the decision. The managers play a number of rounds representing financial years and each time the effects of their decision on company performance are calculated. Each year the management reviews the result of its decisions and prepares for decisions and budget allocations for the following year. The main goal of the game is to try to manage the utility company to achieve particular objectives that are set by the facilitator. These can be improving quality of service, revenue, expanding coverage, etc..
The objective of this group work is to reflect on how a benchmarking system can be established in a developing country context, what are the major themes around which indicators need to be considered, and whether such information would be readily available from utilities
The benchmarking exercise is a serious game to be played in groups. Each group represents a virtual water utility and has to develop three assignments aiming at (I) Experiencing the main elements of a benchmarking exercise; (II) Understanding the difference between variables, context information, and performance indicators in practice and (III) Understanding the main components of a performance improvement plan.